Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Mhowbazar Platform. Following situations may arise:
1. Item was defective
2. Item was damaged during the Shipping
3. Products was / were missing
4. Wrong item was sent by the Seller.
Return could also result in refund of money in most of the cases.
Points to be noted:
1. Seller can always accept the return irrespective of the policy.
2. If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer needs to raise the return request within the return period applicable to the respective product. Seller while closing the return ticket can select one of the following:
1. Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
2. Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
3. Refund without shipment collection – Seller has agreed to refund the buyer without expecting the original shipment back)
4. Replace without shipment collection – Seller has agreed to replace the order without expecting the original shipment back)
5. On certain select days as specified by Mhowbazar separate policies may be applicable.
In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.
In case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.
Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:
| Category | Condition |
| Electronics | Should be included |
| Clothing and Footwear | Should be “New & Unworn” (other than for trial) |
| Beauty, Health & Personal Care | Should be “New & Unopened” |
| Sports & Equipment | Should be “New” and returned with original packaging |
| Office Products | Should be “New” and returned with original packaging |
If the product being returned is not as per the above criteria, the buyer will not be entitled to any refund from the seller.
Shipping costs will be borne and borne by the seller to return the product.
Replacement
Definition: Substitution is the action or process of substituting one thing for another. Whenever a buyer is not happy with the item, the reason for the shipping being damaged, the defective item, the item missing, the wrong item shipped, he can request for a replacement.
Points to note:
1. The seller can always accept returns regardless of the policy.
2. If the seller disagrees to a request for a refund, the buyer may file a dispute under the Buyer Protection Program *.
The buyer must raise the replacement request within the return period applicable to the product concerned. Once the buyer has requested a replacement by contacting us on the toll free number provided on the platform. Once the replacement request is raised, the following steps will be followed:
1. Buyer is asked “reason for return”. Among others, the following are the major reasons:
2. Shipping was damaged
3. Item was defective
4. Item dead on arrival
5. Items were missing
6. Wrong item sent
7. The seller will be provided with a notice seeking “approval” or “rejection” of the replacement request.
8. If the seller accepts a replacement request, the buyer will be required to return the product to the seller and only after the return of the product, will the seller be obliged to provide the replacement product to the buyer.
9. If the seller rejects the replacement request, the buyer may choose to raise the dispute by writing to https://mhowbazar.com/contact-2/
If the seller does not have the product at all, the seller may provide a refund to the buyer and the buyer will be obliged to accept a refund in lieu of replacement. In replacement cases it will be necessary to follow all product parameters.
If the seller does not respond to the buyer’s replacement request, within three (3) days from the date of the replacement request made by the buyer, the refund will be processed in the buyer’s favor and the seller to return the amount paid to the seller Will be responsible
All shipping and other replacement fees will be borne and incurred by the seller.
Dispute (Resolution) Policy
Overview
Transactions are generally performed on Mhowbazar smoothly. However, there may be some cases where both the buyer and seller may face problems. In Mhowbazar, we have a dispute resolution process to resolve disputes between buyers and sellers.
Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
1. Item not received CB – Buyer hasn’t received the item. Refund will be created in accordance with the dispute policies
2. Unauthorized CB – Buyer hasn’t made this particular transaction. Refund will be created in accordance with the dispute policies.
Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state “Powered by Mhowbazar” and failing to do so Seller will be liable for chargebacks (as applicable).
1. Item not as described – meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.
Email Abuse & Threat Policy
Private communication, including email correspondence, is not regulated by Mhowbazar. Mhowbazar encourages its Users to be professional, courteous and respectful when communicating by email.
However, Mhowbazar will investigate and can take action on certain types of unwanted emails that violate Mhowbazar policies.
Such instances:
Threats of Bodily Harm – Mhowbazar does not permit Users to send explicit threats of bodily harm.
Misuse of Mhowbazar System – Mhowbazar allows Users to facilitate transactions through the Mhowbazar system, but will investigate any misuse of this service.
Spoof (Fake) email – Mhowbazar will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through ‘Contact Us’ tab.
Spam (Unsolicited Commercial email) – Mhowbazar’s spam policy applies only to unsolicited commercial messages sent by Mhowbazar Users. Mhowbazar Users are not allowed to send spam messages to other Users.
Offers to Buy or Sell Outside of Mhowbazar – Mhowbazar prohibits email offers to buy or sell listed products outside of the Mhowbazar Platform. Offers of this nature are a potential fraud risk for both Buyers and Sellers.
Mhowbazar policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
• Limits on account privileges
• Account suspension
• Cancellation of listings
• Loss of special status
Other Businesses
Mhowbazar does not take responsibility or liability for the actions, products, content and services on the Platform, which are linked to Affiliates and / or third party Platforms using Platform’s APIs or otherwise. In addition, the Platform may provide links to the third party Platforms of Our affiliated companies and certain other businesses for which, Mhowbazar assumes no responsibility for examining or evaluating the products and services offered by them. Mhowbazar do not warrant the offerings of, any of these businesses or individuals or the content of such third party Platform(s). Mhowbazar does not endorse, in any way, any third party Platform(s) or content thereof.
Mhowbazar Infringement Verification (CONTACT US) – Reporting Listing Violations
Mhowbazar has put in place Mhowbazar Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. It is in Mhowbazar’s interest to ensure that infringing products are removed from the site, as they erode Buyer and good Seller trust.
• If you are a Verified Rights Owner and want to report a listing issue, see Mhowbazar’s CONTACT US. Note: Only the intellectual property rights owner can report potentially infringing products or listings through CONTACT US. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us.
• If your listing was removed through CONTACT US, and you believe that your listing was removed in error, please contact us.
Mhowbazar does not and cannot verify that Sellers have the right or ability to sell or distribute their listed products. However, Mhowbazar is committed to removing infringing or unlicensed products once an authorized representative of the rights owner properly reports them to Mhowbazar.
CONTACT US works to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. CONTACT US participants have the ability to identify and request removal of allegedly infringing products and materials.
Program membership entitles you (Verified Rights Owner) to the following benefits:
• Mhowbazar responds promptly to terminate lists that you (as verified rights owner) have allegedly reported as infringing.
This applies to all Mhowbazar users.